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Rates Concessions and Assistance

Rate concession for pensioners

If you hold an eligible pensioner/concession card, or DVA Gold Card with war widow or TPI classification you may be eligible for a rebate on your rates. Please note that health care card holders are not entitled to a concession on their rates. Eligible card address must be identical to residential address

The pensioner rates concession is provided by the Victorian Government and Council administers the concession on behalf of the Department of Human Services.

Read  rates concession eligibility information (Department of Human Service)

To apply for a rates concession download Department of Human Services - Municipal Rates Concession Application form (PDF - 297KB) and return to Council.


Difficulties paying your rates

Full payment of all installments should be paid by the installment due date. If you miss the due date for paying your rates you will be charged interest.

Please contact us before the due date if you are having, or will have, difficulty paying your rates. Our Rates and Charges Hardship Policy allows rate payers to apply for rate deferral arrangements, or in extreme cases, rates waivers.

Download rates hardship (deferral of rates and charges) application form (PDF - 33.2KB)
Download rates hardship (waiver of rates and charges) application form (PDF 57.6KB)