Skip to Content

Community Satisfaction Surveys

Each year, Council participates in the State Government's Community Satisfaction Survey. This survey is coordinated state-wide by the Department of Environment, Land, Water and Planning. 

The main objectives of the survey are to assess Council’s performance across a range of measures and to seek insight into ways to provide improved or more effective service delivery.

Council's results have been compared to the rest of the state as well as selected Councils in the Melbourne metropolitan area including Banyule, Boroondara, Brimbank, Glen Eira, Frankston, Kingston, Knox, Manningham, Maroondah, Melbourne, Port Phillip, Stonnington and Whitehorse.

2019 results

In 2019, residents once again rated Greater Dandenong’s performance well above the state average in all areas. Council’s performance was also measured against 13 other Council’s in the metropolitan area and ranked above or equal to the average in five of the seven categories.

Council’s overall direction result was 8 points higher than the state average and 6 points higher than the average for the metropolitan area.

Customer service and community consultation continue to be high performing areas for Greater Dandenong Council, scoring 74 and 62 respectively. Both areas outperformed the state average.

This year’s results also indicated Council had made further improvements in its overall performance. Greater Dandenong scored 67, an improvement on last year’s score of 66 and seven points above the state average.

In 2019, Council once again nominated to have a tailored question included in the survey, regarding perceptions of safety.  The response to the tailored question, “How safe do you feel walking alone in your local area after dark?” saw 40% of respondents stating that they feel safe or extremely safe. This was an increase on 4% from 2018.

Download Community Satisfaction Survey 2019 key findings and recommendations (PDF - 1.5MB)

Performance measures

Greater Dandenong

Metro

Statewide

Overall performance

67 67 60

Community consultation
(community consultation and engagement)

62 58 56

Advocacy
(lobbying on behalf of the community)

59 57 54

Making community decisions
Decisions made in the interest of the community

61 60 55

Sealed local roads
Condition of sealed local roads

67 69 56

Customer service

74 76 71

Overall Council direction

61 55 53

2018 results

In 2018, residents once again rated Greater Dandenong’s performance well above the state average in all areas. Council’s performance was also measured against 13 other Council’s in the metropolitan area and ranked above the average in six of the seven categories.

Council’s overall direction result was 12 points higher than the state average and 10 points higher than the average for the metropolitan area.

Decisions made in the interest of the community continues to be a high performing area for Greater Dandenong Council, scoring 63 compared to the state average of 54.

This year’s results also indicated Council had made further improvements in the condition of sealed local roads. Greater Dandenong scored 69, an improvement on last year’s score of 65 and an impressive 16 above the state average.

In 2018, Council again nominated to have a tailored question included in the survey, regarding perceptions of safety.  The response to the tailored question, “How safe do you feel walking alone in your local area after dark?” saw 36% of respondents stating that they feel safe or extremely safe.

Download Community Satisfaction Survey 2018 key findings and recommendations (PDF - 2.7MB)

Performance measures

Greater Dandenong

Metro

Statewide

Overall performance

66 65 59

Community consultation
(community consultation and engagement)

60 57 55

Advocacy
(lobbying on behalf of the community)

60 56 54

Making community decisions
Decisions made in the interest of the community

63 58 54

Sealed local roads
Condition of sealed local roads

69 68 53

Customer service

71 72 70

Overall Council direction

64 54 52

Read past results

2017 Community Satisfaction Survey key findings and recommendations (PDF - 1.4MB)

2016 Community Satisfaction Survey key findings and recommendations (PDF - 423KB)

For more information visit the Department of Environment, Land, Water and Planning's website for a summary of past results.