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Community Satisfaction Surveys

Each year, Council participates in the State Government's Community Satisfaction Survey. This survey is coordinated state-wide by the Department of Environment, Land, Water and Planning. 

The main objectives of the survey are to assess Council’s performance across a range of measures and to seek insight into ways to provide improved or more effective service delivery.

Since 2015, Council's results have been compared to the rest of the state as well as selected Councils in the Melbourne metro area including Banyule, Bayside, Boroondara, Brimbank, Glen Eira, Greater Dandenong, Frankston, Kingston, Knox, Manningham, Maroondah, Monash, Moonee Valley, Moreland, Port Phillip and Stonnington.

2017 results

In 2017, residents once again rated Greater Dandenong’s performance well above the state average in all areas. Council’s performance was also measured against the 17 other Council’s in the metropolitan area.

Council’s overall direction result was seven points higher than the state average and six points higher than the average for the metropolitan area.

Customer Service continues to be a high performing area for Greater Dandenong Council, scoring 72 compared to the state average of 71.

This year’s results also indicated Council had made further improvements in the important area of community engagement. Greater Dandenong scored 63, an improvement on last year’s score of 62 and an impressive 8 above the state average.

In 2017, Council again nominated to have a tailored question included in the survey, regarding perceptions of safety.  The response to the tailored question, “How safe do you feel walking alone in your local area after dark?” saw 37% of respondents stating that they feel safe or extremely safe.

Download Community Satisfaction Survey 2017 key findings and recommendations (PDF - 1.40MB)

Performance measures

Greater Dandenong

Metro

Statewide

Overall performance

64 64 59

Community consultation
(community consultation and engagement)

63 57 55

Advocacy
(lobbying on behalf of the community)

61 56 54

Making community decisions
Decisions made in the interest of the community

63 58 54

Sealed local roads
Condition of sealed local roads

65 66 53

Customer service

72 71 69

Overall Council direction

60 54 53

2016 results

In 2016, residents rated Greater Dandenong’s performance well above the state average in all areas. Council’s performance was also measured against the 17 other Council’s in the metropolitan area. In many areas Greater Dandenong either outperformed or equalled the average results of its neighbours.

Council’s overall direction result was ten points higher than the state average and six points higher than the average for the metropolitan area. 

Customer Service continues to be a high performing area for Greater Dandenong Council, scoring 76 compared to the state average of 69.

This year’s results also indicated Council had made improvement gains in the important area of community engagement. Greater Dandenong scored 62, an improvement on last year’s score of 61 and an impressive 8 above the state average.

In 2016, Council again nominated to have a tailored question included in the survey, regarding perceptions of safety.  The response to the tailored question, “How safe do you feel walking alone in your local area after dark?” continued to have a positive response, with 47% of respondents stating that they feel safe or extremely safe.

Download Community Satisfaction Survey 2016 key findings and recommendations (PDF - 1.42MB) 

Performance measures

Greater Dandenong

Metro

Statewide

Overall performance

65 66 59

Community consultation
(community consultation and engagement)

62 58 54

Advocacy
(lobbying on behalf of the community)

61 56 53

Making community decisions
Decisions made in the interest of the community

61 59 54

Sealed local roads
Condition of sealed local roads

66 67 54

Customer service

76 73 69

Overall Council direction

61 55 51


2015 results

In 2015, residents rated Greater Dandenong’s performance well above the state average in all areas.

Council’s overall result was five points higher than the state average and two points higher than the average for the outer metropolitan area.

Customer Service continued to be a high performing area for Greater Dandenong Council, scoring 76 compared to the state average of 70.

Of particular note is the significant improvement in Council’s performance rating in relation to community consultation from 57 in 2014 to 61 in 2015. This is three points higher than the Metropolitan average and five points higher than the state average.

In 2015, Council nominated to have a tailored question included in the survey, regarding perceptions of safety. This question was included to inform reporting against Council Plan objectives, and also provide useful input to the development of community safety initiatives. The response to the tailored question “How safe do you feel walking alone in your local area after dark?” shows a significant increase from 40% in 2014 to 48% feeling safer in 2015.

Download Community Satisfaction Survey 2015 key findings and recommendations (PDF - 423KB) 

Performance measures

Greater Dandenong

Metro

Statewide

Overall performance

65 67 60

Community consultation
(community consultation and engagement)

61 58 56

Advocacy
(lobbying on behalf of the community)

61 58 55

Making community decisions
Decisions made in the interest of the community

62 59 55

Sealed local roads
Condition of sealed local roads

67 69 55

Customer service

76 73 70

Overall Council direction

65 56 53

 

Read past results

2014 Community Satisfaction Survey key findings and recommendations (PDF - 423KB)

 

For more information visit the Department of Planning and Community Development’s website for a summary of past results.