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Risk Management

Council is committed to managing risk, both within the community and within its own operations and activities. We identify and manage these risks in a systematic manner using the principles set out in Standards Australia AS/NZS ISO 31000:2009 Risk Management – Principles and Guidelines.

Council’s Risk Management Policy provides the framework for achieving this and the Risk Management Strategy details how the policy is implemented.

Download Risk Management Policy (PDF - 195KB)

Download Risk Management Strategy (PDF - 206KB)


How we manage risk

A Risk Management Steering Committee reporting to the Executive Management Team is responsible for implementing the Risk Management Strategy and monitoring risk management across Council. Regular reports are made to the Executive Management Team and the Audit Advisory Committee.

The Risk Management Unit in addition to supporting the above       

  • Identifies, reduces and manages risk in public places.

  • Resolves and manages claims against Council. 

  • Provides advice on Public Liability and other Insurance matters.


Making a claim

All claims for damage or injury must be made in writing to the City of Greater Dandenong, PO Box 200, DANDENONG, VIC, 3175 or email council@cgd.vic.gov.au  

For more information contact Council.