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Public Transport Ombudsman Victoria

Public Transport Ombudsman Victoria

01 May 2017

As there are a significant number of public transport projects underway across Victoria which are likely to impact (or are already impacting) the community, Council wanted to ensure that residents know that the Public Transport Ombudsman Victoria service is available to the community should support be required to resolve public transport issues that may arise.

About the Public Transport Ombudsman

The Public Transport Ombudsman (PTO) is a not-for-profit, independent dispute resolution body that provides a free, fair and informal service to resolve complaints about Victorian public transport operators who are members of the Public Transport Ombudsman Scheme.

Members of the Public Transport Ombudsman Scheme are:

  • Level Crossing Removal Authority
  • Melbourne Metro Rail Authority
  • Metro Trains
  • Public Transport Victoria (PTV) including Myki
  • Southern Cross Station
  • Transdev
  • V/line
  • VicTrack
  • Yarra Trams
  • BusVic Members

 The service is available to help residents resolve disputes or issues involving:

  • Ticketing, including ticket machines and validators
  • Service matters like delays and cancellations
  • Issues with trains, trams, buses, stops or station facilities
  • Accessibility of services
  • Staff conduct or behaviour, including Authorised Officers
  • How transport operators use land or buildings
  • Impacts of major transport infrastructure works


For more information or request for assistance

The community can resolve public transport related concerns or complaints and improve transport services in the Greater Dandenong area by using the following recourses:

Telephone: 1800 466 865

Visit website: 

Joining the Public Transport Ombudsman Facebook page:

Watch a short video that explains the service at

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