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Coronavirus (COVID-19) Update - Greater Dandenong Libraries

Dandenong Library is currently open Monday to Friday from 10.30am to 6pm with restrictions.

As part of our phased approach to reopening, 
library users are now able to make 60-minute express computer bookings. Computer bookings will need to be made before visiting the library by calling 1300 630 920 Monday-Friday 9am-6pm.

The following services are also offered with a maximum 15 minutes time limit per library patron:

  • Holds pick-ups
  • New memberships or library card collection

Social distancing requirements remain in place, and patrons are reminded to practise good hand hygiene at all times.

We ask that you do not enter the library if you:

  • Have had any contact with a known positive case of COVID-19 or a person who is under quarantine or self-isolation awaiting confirmation testing in the last 14 days
  • Have been been confirmed to have contracted COVID-19
  • You are feeling unwell


Library Services Delivery Update

Our services are either being offered in full (Green), in a modified delivery method (Amber), or have been suspended until further notice (Red). See the following information for the status of each service.

Red: Services are not being offered due to Coronavirus (COVID-19) restrictions or safety concerns.

Amber: Services are being offered but with restrictions or via a different delivery method.

Green: Services are being offered as normal.

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Green light

Green

The following services are being offered as normal.

Ask a Librarian

To Ask a Librarian a question, please fill in our online form and we will reply to you within 3 business days.

Alternatively, phone 1300 630 920 Monday-Friday 9am-6pm (excluding public holidays).

Contact the Library

Phone the library on 1300 630 920 Monday-Friday 9am-6pm (excluding public holidays)

Email the library on cgdlibraries@cgd.vic.gov.au

eBooks and Audiobooks

Free downloadable eBooks, Audiobooks, online newspapers, magazines and comics.

Devices/platforms supported may include Windows, Apple, iOS, Android, Nook, Kindle Fire. Please refer to the support/help information in each service for more detail.

Download eBooks and Audiobooks.

Free Family Fun Bundle

A new service that we’re offering to our wonderful Greater Dandenong library members, in support of social isolation directives.

A Family Fun Bundle contains up to 20 items that are selected based on your interests.

The bundle can include a variety of items e.g. picture books, Junior fiction and non-fiction, graphic novels, or DVDs – perfect for keeping the family entertained over the school holidays/

If you’d like to order a Family Fun Bundle, please fill in the form or contact the Library during opening hours on 1300 630 920.

Free Home Delivery Service

A new service that we’re offering to our wonderful Greater Dandenong library members, in support of social isolation directives.

We miss seeing you in our libraries and we are so happy to be able to deliver books to your home.

Choose your own items or request a BookMatch Plus, where staff will make a selection based on your request. You will receive a book delivery from us within 10 working days from lodgement.

Complete this form and a Librarian will contact you to arrange your free contactless home delivery of library items.

Join the Library

Join the library online to access online services.

New members can join online. You will receive a WEB User ID number by email. This will give you access to the wide range of free online resources* available 24/7. (*Not all resources are available to online memberships).


If your WEB User ID does not let you access an online resource you are interested in, please use our Ask a Librarian service and a Librarian will contact you with a new membership number which will grant you full remote access until 30 September 2020.

Mobile App

Remote catalogue search

Find a title, reserve, borrow or renew it, straight from your mobile.

Library information

From events to opening hours to directions, regularly updated service information gives you all the knowledge you need.

Get the mobile app for Android and iOS.

Online Services/Resources

Online services continue to be available 24/7.

If you recently joined the library online and received a WEB ID that does not let you access your desired online service, please contact the library via our Ask a Librarian online form and a librarian will contact you regarding upgrading to a full library membership initially until 30 September.

Alternatively, you can phone the library on 1300 630 920 Monday-Friday 9am-5pm (excluding public holidays)

Returns Chutes at Dandenong and Springvale Libraries

The 24 hour returns chutes at both the Dandenong Library and Springvale Libraries are now open.

Please noted due to a power outage on Thursday 2 July the Springvale Chute will be closed till 1pm on that day.

Please note that items returned through the chute will remain visible on your checkouts for 72 hours due to the quarantining process.

Suggest a Title

As a member of Greater Dandenong Libraries you can recommend or request materials for inclusion into the library’s collection through the Suggest a Title form on the library catalogue.

What's on in the Libraries: Virtual Programs

Our virtual programming features regular online story times, business information sessions, book reviews and more. See What's on in the Libraries.

Your Next Read

Book reviews and reading recommendations from Library staff.

Connect with your next read.

 

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Amber

The following services are being offered but with restrictions or via a different delivery method.

Computer Access in the Libraries

Library users will be able to book 60-minute express Personal Computers at the Dandenong Library. Computer bookings will need to be made before visiting the library by calling 1300 630 920 Monday-Friday 9am-6pm.

Holds/Reservations from Dandenong Library

At this stage holds can only be placed by Greater Dandenong Library members for items at Dandenong Library and can only be picked up from Dandeong Library.

For alternative pickup methods see the Free Home Delivery Service information above.

Learning Help for Adults

Help with resumes, forms, letters, assignments or general questions is still available by phone or by email.

Please phone the library on 1300 630 920 Monday to Friday 9am–6pm (excluding public holidays) to leave your name and phone number or email to get help.

Staff will contact you by phone or by email within 48 hours.

 

Library Tech Assist

If you need help setting up your devices to use our online resources or general support with your technology, phone the libraries on 1300 630 920 Monday to Friday 9am-6pm (excluding public holidays) for a referral to our Online Library Tech Assist service.

Loans/Checkouts

All checkouts have been extended to 31 July 2020, which will be reviewed and extended as required.

Visiting Dandenong Library

Dandenong Library will reopen in stages from Tuesday 9 June with visits restricted to a maximum of 15 minutes per library patron. The library will be open Monday to Friday from 10.30am to 6pm.

The following services will initally be offered:

  • Holds Pick Up
  • New memberships or library card collection.

Social distancing requirements remain in place, and patrons are reminded to practise good hand hygiene at all times.

What's on in the Libraries

Dandenong and Springvale Libraries are closed until further notice due to the Coronavirus (COVID-19) pandemic.

Therefore no programs are currently being offered in our branches.

Visit the What's on in the Libraries (Virtual Programs) page for information on our virtual programming

 

Image of a red light

Red

The following services are not being offered due to Coronavirus (COVID-19) restrictions or safety concerns.

Browsing the Library Collections

Browsing of library collections is not available as the libraries are closed until further notice.

Holds/Reservations from Springvale and other Libraries Victoria Libraries

At this stage holds can only be placed by Greater Dandenong Library members for items at Dandenong Library and can only be picked up from Dandeong Library.

For alternative pickup methods see the Free Home Delivery Service information above.

Interlibrary Loans

Victorian libraries have suspended Interlibrary Loans until further notice.

Language and Literacy Drop-in and One-on-One Sessions

Drop-in sessions for help with resumes, forms, letters, assignments or general questions are suspended until further notice.

Visiting Springvale Library

The Springvale Library will remain closed for now but we look forward to welcoming you to the new Springvale Library as part of the Springvale Community Hub very soon.