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Coronavirus (COVID-19) Update - Greater Dandenong Libraries

Dandenong and Springvale Libraries are closed until further notice.

Library Services Delivery Update

Our services are either being offered in full (Green), in a modified delivery method (Amber), or have been suspended until further notice (Red). See the following information for the status of each service.

Red: Services are not being offered due to Coronavirus (COVID-19) restrictions or safety concerns.

Amber: Services are being offered but with restrictions or via a different delivery method.

Green: Services are being offered as normal.

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Green light

Green

The following services are being offered as normal.

Ask a Librarian

To Ask a Librarian a question, please fill in our online form and we will reply to you within 3 business days.

Alternatively, phone 1300 630 920 Monday-Friday 9am-5pm (excluding public holidays).

Click and Collect Service

Contactless Click and Collect will be available at Dandenong and Springvale Libraries from Monday 28 September.

  • Current holds have been be unsuspended.
  • Library members can now place holds on library items for Contactless Click and Collect.
  • From Monday 28 September members will be notified when holds are available to collect. An appointment will be made for you to collect from either the Dandenong or Springvale library.
  • To make an appointment to collect your holds, telephone the library on 1300 630 920 Monday to Friday between 9am-5pm (excluding public holidays).

Contact the Library

Phone the library on 1300 630 920 Monday-Friday 9am-5pm (excluding public holidays)

Email the library on cgdlibraries@cgd.vic.gov.au

eBooks and Audiobooks

Free downloadable eBooks, Audiobooks, online newspapers, magazines and comics are available on the website.

Devices/platforms supported may include Windows, Apple, iOS, Android, Nook, Kindle Fire. Please refer to the support/help information in each service for more detail.

Download eBooks and Audiobooks

Free Home Delivery Service and Family Fun Bundles

Due to Stage Four restrictions, contactless home delivery of library items is only available to Greater Dandenong Library members who live in the City of Greater Dandenong.

For more information visit the Free Home Delivery and Family Fun Bundles information page or
phone 1300 630 920 Monday-Friday 9am-5pm.

Holds/Reservations from Dandenong, Springvale and other Libraries Victoria Libraries

The Holds/Reservation service has resumed as a Click and Collect Service. Please click on the title 'Click and Collect Service' to read more. 

Click on the title 'Free Home Delivery Service' to read more information about this service.

Homework Help

Learning from home can be hard. If you need help, or just someone to talk to, contact Greater Dandenong Libraries.

Homework Help for students and families offers:

  • assistance finding information for homework tasks
  • support accessing eBooks, Audiobooks, online resources, and virtual programs
  • free home delivery of items (for isolated and vulnerable residents of Greater Dandenong)
  • guidance in using technology
  • referral to community support services

Please phone 1300 630 920 Monday-Friday 9am-5pm (excluding public holidays).

Alternatively, fill in our online form and we will reply to you within 3 business days.

For help with homework outside of opening hours, Studiosity provides free study help and is available 24/7. Login with your library card number and PIN. Not a member? Join online.

Join the Library

Join the library online to access online services.

New members can join online. You will receive a WEB User ID number by email. This will give you access to the wide range of free online resources* available 24/7. (*Not all resources are available to online memberships).

If your WEB User ID does not let you access an online resource you are interested in, please use our Ask a Librarian service and a Librarian will contact you with a new membership number which will grant you full remote access until 30 September 2020.

Mobile App

Remote catalogue search

Find a title, reserve, borrow or renew it, straight from your mobile.

Library information

From events to opening hours to directions, regularly updated service information gives you all the knowledge you need.

Get the mobile app for Android and iOS

Online Services/Resources

Online services continue to be available 24/7.

If you recently joined the library online and received a WEB ID that does not let you access your desired online service, please contact the library via our Ask a Librarian online form and a librarian will contact you regarding upgrading to a full library membership initially until 30 September.

Alternatively, you can phone the library on 1300 630 920 Monday-Friday 9am-5pm (excluding public holidays)

Returns Chutes at Dandenong and Springvale Libraries are Open

The Dandenong Library and Springvale Library book return chutes are open. All checked out items have extended due dates beyond the lockdown period and Library Services no longer charge overdue fees.

Please note due to quarantining of items returned through the chutes, recently returned items may appear on your list of checkouts for up to ten days.

Suggest a Title

As a member of Greater Dandenong Libraries you can recommend or request materials for inclusion into the library’s collection through the Suggest a Title form on the library catalogue.

What's on in the Libraries: Virtual Programs

Our virtual programming features regular online story times, business information sessions, book reviews and more. See What's on in the Libraries.

Your Next Read

Book reviews and reading recommendations from Library staff.

Connect with your next read.

 

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Amber

The following services are being offered but with restrictions or via a different delivery method.

Learning Help for Adults

Help with resumes, forms, letters, assignments or general questions is still available by phone or by email.

Please phone the library on 1300 630 920 Monday to Friday 9am–5pm (excluding public holidays) to leave your name and phone number or email to get help.

Staff will contact you by phone or by email within 48 hours.

 

Library Tech Assist

If you need help setting up your devices to use our online resources or general support with your technology, phone the libraries on 1300 630 920 Monday to Friday 9am-5pm for a referral to our Online Library Tech Assist service.

Loans/Checkouts

All checkouts have been extended to 2 January 2021, which will be reviewed and extended as required.

What's on in the Libraries

Dandenong and Springvale Libraries are closed until further notice due to the Coronavirus (COVID-19) pandemic.

Therefore no programs are currently being offered in our branches.

Visit the What's on in the Libraries (Virtual Programs) page for information on our virtual programming

 

Image of a red light

Red

The following services are not being offered due to Coronavirus (COVID-19) restrictions or safety concerns.

Browsing the Library Collections

Browsing of library collections is not available as the libraries are closed until further notice.

Computer Access in the Libraries

Dandenong Library and Springvale Library are closed until further noitice. 

Interlibrary Loans

Victorian libraries have suspended Interlibrary Loans until further notice.

Language and Literacy Drop-in and One-on-One Sessions

Drop-in sessions for help with resumes, forms, letters, assignments or general questions are suspended until further notice.

Visiting Dandenong or Springvale Library

Dandenong Library and Springvale Library are closed until further notice..