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Phone Solutions for Hearing and Speech Impaired

The National Relay Service

The National Relay Service (NRS) is an Australian Government initiative that connects people who are Deaf, or have a hearing or speech impairment with phone users.

Users who are deaf or have a hearing or speech impairment can contact Council through the National Relay Service.

How to contact Council using the National Relay Service:

  • TTY users: phone 133 677 then ask for (03) 8571 1000
  • Speak and Listen users: phone 1300 555 727 then ask for (03) 8571 1000
  • Internet relay users: connect to Type the number (03) 8571 1000 to make a call.

For more information on the National Relay Service go to

For Help Desk services contact the office Monday-Friday from 8am-6pm via phone on 1800 555 660 or TTY 1800 555 630 or via email


You can also contact Council by emailing In your email please inform us that you are speech or hearing impaired and what your preferred contact method is (TTY, email, National Relay Service).