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Community Satisfaction Surveys

Each year, Council participates in the State Government's Community Satisfaction Survey. This survey is coordinated state-wide by the Department of Environment, Land, Water and Planning. 

The main objectives of the survey are to assess Council’s performance across a range of measures and to seek insight into ways to provide improved or more effective service delivery.

Council's results have been compared to the rest of the state as well as selected Councils in the Melbourne metropolitan area including Banyule, Boroondara, Brimbank, Glen Eira, Frankston, Kingston, Knox, Manningham, Maroondah, Melbourne, Port Phillip, Stonnington and Whitehorse.

2020 results

Residents continue to rate their satisfaction with Greater Dandenong’s performance well above both the metropolitan and state averages. Six out of seven areas outperformed other metropolitan Councils and in all areas results reflected higher satisfaction than the state average. 

Council’s overall direction result was 12 points higher than the state average and nine points higher than the average for the metropolitan area.

Customer service and decisions made in the interest of the community continue to be high performing areas for Greater Dandenong Council, scoring 73 and 63 respectively. Both areas outperformed the state average.

Council has made further improvements in advocacy and overall Council performance with both outperfoming the metropolitan average by five and three points respectively. 

In 2020 Council continued to have a tailored question included in the survey, regarding perceptions of safety, “How safe do you feel walking alone in your local area after dark?” The number of respondents stating that they feel safe or extremely safe increased significantly from 40 per cent to 46 per cent.

Download Community Satisfaction Survey 2020 key findings and recommendations (PDF - 5.33MB)

Performance measures

Greater Dandenong

Metro

Statewide

Overall performance

69 66 58

Community consultation
(community consultation and engagement)

62 58 55

Advocacy
(lobbying on behalf of the community)

62 57 53

Making community decisions
Decisions made in the interest of the community

63 59 53

Sealed local roads
Condition of sealed local roads

68 67 54

Customer service

73 74 70

Overall Council direction

63 54 51

2019 results

In 2019, residents once again rated Greater Dandenong’s performance well above the state average in all areas. Council’s performance was also measured against 13 other Council’s in the metropolitan area and ranked above or equal to the average in five of the seven categories.

Council’s overall direction result was 8 points higher than the state average and 6 points higher than the average for the metropolitan area.

Customer service and community consultation continue to be high performing areas for Greater Dandenong Council, scoring 74 and 62 respectively. Both areas outperformed the state average.

This year’s results also indicated Council had made further improvements in its overall performance. Greater Dandenong scored 67, an improvement on last year’s score of 66 and seven points above the state average.

In 2019, Council once again nominated to have a tailored question included in the survey, regarding perceptions of safety.  The response to the tailored question, “How safe do you feel walking alone in your local area after dark?” saw 40% of respondents stating that they feel safe or extremely safe. This was an increase on 4% from 2018.

Download Community Satisfaction Survey 2019 key findings and recommendations (PDF - 1.5MB)

Performance measures

Greater Dandenong

Metro

Statewide

Overall performance

67 67 60

Community consultation
(community consultation and engagement)

62 58 56

Advocacy
(lobbying on behalf of the community)

59 57 54

Making community decisions
Decisions made in the interest of the community

61 60 55

Sealed local roads
Condition of sealed local roads

67 69 56

Customer service

74 76 71

Overall Council direction

61 55 53

Read past results

2018 Community Satisfaction Survey key findings and recommendations (PDF - 2.7MB)

2017 Community Satisfaction Survey key findings and recommendations (PDF - 1.4MB)

2016 Community Satisfaction Survey key findings and recommendations (PDF - 423KB)

For more information visit the Department of Environment, Land, Water and Planning's website for a summary of past results.