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Language and Literacy in the Library

Service suspended until further notice due to the Coronavirus (COVID-19) pandemic libraries closure.

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Learning Help for Adults (Phone and email service)

Help with resumes, forms, letters, assignments or general questions is still available by phone or by email.

Conversation Buddy is a one-on-one phone service offered to support the improvement and development of English conversation.

Please phone the library on 1300 630 920 Monday to Friday, between 9am–6pm to leave your name and phone number or email to get help.

Staff will contact you by phone or by email within 48 hours.

Library Tech Assist (Phone and email service)

If you need help setting up your devices to use our online resources or general support with your technology, telephone library staff on 1300 630 920 Monday to Friday, between 9am-6pm for a referral to our Online Library Tech Assist service.

Greater Dandenong Libraries offer free independent language and literacy advice and referrals. Our qualified staff specialise in English as a Second Language (ESL) and adult literacy.

The Language and Literacy program helps adults to:

  • learn English
  • improve reading, writing and literacy
  • prepare for IELTs
  • obtain further study and employment information
  • develop lifelong skills. 

Drop-in sessions (Suspended until further notice)

Drop-in sessions are held every week to help adults on the spot with:

  • resumes
  • job searching
  • writing letters
  • filling in forms
  • government websites
  • hazard driving test
  • internet and computers
  • English online practice.

Drop-in session days and times (school terms only)  

  • Dandenong Library: Tuesdays 1pm-3pm and Thursdays 2pm-5pm

  • Springvale Library: Wednesdays 2pm-5pm

One-on-one sessions (Phone and email service)

You can also book into a one-one session for assistance with the following:

  • Free and confidential language and/or literacy assessments
  • Referrals to appropriate English language/literacy courses (based on a full assessment of client needs)
  • Language assessment and advice for citizenship application/classes
  • In-depth help with resumes, letters, form filling, job searching
  • Advice for further study and employment opportunities
  • Advocacy on behalf of clients
  • Use of appropriate interpreter services
  • Conversation circles to practice English

To book an appointment speak to a library staff member, phone 1300 630 920 (Monday to Friday 9am-6pm) or email

Please remember to bring your library card to the appointment.

Computer assisted learning

As part of your language and literacy appointment, staff can also assist you to access the libraries' online learning tools.

You can undertake listening, reading and writing practice at different levels.

Programs include Studiosity - a real time, one-on-one study assistant with a 24 hour writing feedback service.

Please remember to bring your library card to the appointment.