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Keysborough South Community Hub

Keysborough South Community Hub draft design Keysborough South Community Hub draft design

The draft design for the Keysborough South Community Hub was recently released for public comment and generated a high level of interest and excitement within the community.

The design builds on previous planning and consultation undertaken over recent years and incorporates the unique attributes of the chosen site – located on the corner of Chapel Road and Villiers Road in Tatterson Park.

Council carefully considered all submissions received during the consultation process and made a number of changes to the draft design in response to community feedback. These revised plans were formally considered at the Council Meeting on 10 August, where Council resolved to:

  • endorse the proposed response to community feedback and revised design for the Keysborough South Community Hub on the corner of Chapel Road and Villiers Road in Keysborough.

  • proceed with the detailed design and documentation of the Hub in accordance with the revised design; and

  • advise the community of the outcome of the consultation process.

Download the revised site design of the Keysborough South Community Hub

Download the revised floor plan of the Keysborough South Community Hub

Consultation and Design Outcomes 

The draft design for the Keysborough South Community Hub was placed on public exhibition for a two-week period from 12 June to 26 June 2020. A total of 91 submissions were received, which included a broad range of comments in response to the draft design for the hub.

The attached Consultation Outcomes Report includes a copy of all submissions received, in addition to Council’s proposed response to key issues raised and the implications to the final design.

Following careful consideration of all submissions received, the draft design for the community hub was amended to accommodate a number of changes, resulting in the eastern / community wing of the building being extended by a total of 104sqm. (Refer above to a copy of the revised design.)

The majority of this growth has occurred to the Community Lounge in order to maximise the functionality of this space and to cater for an expanded library service, additional work / study areas and informal gathering space to support a potential café service at peak times (pending demand).

A Makers Space for arts and craft activities has also been included, in addition to a range of other modifications, including expanded universal access baby change room and additional storage.

Key features 

The design includes a central entry and foyer which directs people into the warm light filled building which is divided into an eastern ‘community’ wing and western ‘children’s services’ focused wing. The design allows for community access to the entire building including western wing when not required for children’s services (pending demand), via a control point which can be left open when required. The central foyer also leads to an outdoor seating area and amphitheatre for the community to enjoy.

A summary of key features and facilities of the Community Hub are listed below.

  • Community Activity Rooms – two multi-purpose rooms catering for up to approximately 60 people each, with the potential to combine into one large room. Suitable for a range of programs and activities including playgroup, lifelong learning and library programs, community group / club activities, large meetings etc.

  • Community Meeting Rooms – three meeting rooms of varying sizes with concealed storage and the ability to cater for a range of users and programs. Two rooms have the potential to combine into one larger meeting room for up to approximately 30 people. An additional multifunctional space is also available in the western wing of the building.

  • Makers Space – multipurpose room / wet area suitable for art and craft activities. Room includes sink, storage and operable walls, to enable activities to extend into adjoining spaces (including the Community Activity Room).

  • Community Lounge – multipurpose space with flexible seating for socialising / community gathering, informal activities, event spill out, quiet reading and study. Key features include:

    • Library zone (outreach service) with a small collection of books, magazines and newspapers, book pick-up and drop off service, self-serve loan kiosk and PC to look-up and order books, four bookable PCs, self-serve printing and photocopying and free WiFi.

    • Quiet study / work zone (with potential to use meeting spaces when available)

    • Lounge area

    • Social / café seating area, with self-serve tea and coffee making facilities and potential for a café service at peak times pending demand.
  • Community Kitchen – catering for community spaces and community groups.

  • Kindergarten Rooms – two rooms with space for up to 33 licenced places each.

  • Child Care Rooms – two rooms with space for up to 57 licenced places.

  • Consulting Suites – three consulting suites for Maternal and Child Health and other specialist services, with a multifunctional waiting area.

  • Reception, administration, storage and amenities

  • External Areas:

    • Licenced play area for kindergarten and child care

    • Community ‘neighbourhood’ playground with basketball half court

    • External seating areas

    • Amphitheatre

    • Space for mobile coffee cart at Hub entrance
  • Car Parking

Timelines and next steps 

The detailed design and documentation process is now underway in accordance with the revised design.

A further consultation process for the community playground is proposed to take place in late 2020, where residents will have an opportunity to comment on detailed plans of the proposed play area.

Construction of the community hub is proposed to commence by mid-2021.

A Management and Operational Plan for the community hub is proposed for development in 2021.

For more information about the project, please contact Emma Michie, Coordinator Special Projects at 

Frequently asked Questions 

What is the background to this project and why is a community hub required?

Keysborough South has experienced significant housing development and population growth over recent years, having increased from 5,516 residents in 2012 to 11,838 in 2019.

This surge in population has led to a significant increase in the demand for community services, in particular early years’ children’s services. These services, in addition to a range of multi-purpose meeting rooms and spaces will be provided at the community hub, allowing opportunities for a variety of activities and programs to be offered for the community.

Detailed planning and consultation for the community hub was undertaken in 2015/16. This process involved responses from over 400 people and confirmed the need for a range of community services and flexible meeting spaces and outdoor areas. It also involved the preparation of concept plans (non-site specific) incorporating facilities for early years children’s services (i.e. kindergarten, child care, maternal child health, immunisation services and playgroups), and spaces for young people, education based services and physical activity programs.

In November 2019, Council selected Tatterson Park, on the corner of Chapel Road and Villiers Road as the chosen location for the community hub due to its visual prominence, easy access and central location for Keysborough South residents. This decision followed further community consultation involving over 550 responses.

What library services will be available at the Community Hub?

A Library Outreach Service will visit the hub regularly to curate a small book collection and deliver a range of programs including story time, baby bounce and life-long learning programs tailored to the needs of the Keysborough South community (i.e. digital literacy or conversation classes).

The community lounge will provide a variety of spaces and furniture types that allow for individual and group work / study with plenty of access to power points for people to plug in their devices. Meeting rooms will also be available for quiet study and collaborative working when not required for bookings / meetings.

The community lounge will also offer the following features as part of an outreach library service:

  • Library book pick-up and drop-off
  • A small collection of magazines and newspapers
  • A small curated book display for reading and borrowing
  • Four self-serve bookable personal computers
  • Self-serve printing and photocopying
  • A personal computer to look-up and order Library books
  • A self-serve loan kiosk
  • Book pick-up and drop off service (as per draft design)
  • Free WiFi (as per draft design)

Staff at the community hub will be multi-skilled so they can assist all Hub users, including those using library services (i.e. incorporating librarian and operational duties).

Will a café service be available at the community hub?

The community hub will include tea / coffee making facilities, community kitchen and space for self-serve vending options for Hub and park users.

The provision of a café is not commercially viable at the Hub, however a number of options have been considered to cater for potential future demand:

a. Provision of a café service within the Hub at peak times, to be serviced by Centre staff. Coffee machine and display cabinet to be considered as part of the fit-out / detailed design (DD) process, complemented by tables and chairs in the community lounge. Possible areas for service include:

· Community kitchen, or

· Reception

b. Provision of dedicated space for a mobile coffee cart at the Hub entrance. Council will consider conducting an Expression of Interest process for the potential provision of a coffee service for the community and hub users at the proposed mobile coffee cart location, and at a nominated location within the community hub (i.e. foyer).

Note: Springers Leisure Centre also provides food and beverage options for users of the Tatterson Park precinct.

What is included in the proposed landscaped areas and children’s playground?

The community hub will include a ‘neighbourhood’ level children’s playground, basketball half court, amphitheatre, licenced children’s play area (for kindergarten / child care), outdoor seating areas, path network, landscaping with tiered acoustic treatment (along Dandenong Bypass) and fencing along Villiers Road and Chapel Road (part).

A ‘neighbourhood’ level playground is proposed at the Hub in accordance with Council’s Playground Strategy, which typically includes a combination of standard themed play equipment, natural play and custom designed pieces.

The ultimate design of the playground (and equipment selection) will be subject to the detail design (DD) process and will be sympathetic to site and consider community feedback provided. Further community consultation will also be undertaken as part of this process.

The playground is intended to complement the regional ‘insect’ themed playground, located within Tatterson Park (approximately 500m from the hub). Access to this playground (and other facilities within the reserve) will be encouraged via an interconnected path network and new access road.

How many people can be accommodated in the community meeting rooms?

  • Community Room 1 and 2:
    • Function style layout (large tables): up to approximately 60 people each or 140 combined.
    • Theatre style layout: up to approximately 70 people each or 160 combined.
  • Meeting Rooms – approximate numbers based on board room layout:
    • Meeting Room 1: 8 people
    • Meeting Room 2: 10 people
    • Meeting Room 3: 10 people
    • Administration / Meeting Room: 8 people
  • Meeting Rooms 1 and 2 combined: Up to approximately 30 people based on theatre style seating.

What will be the operating hours of the community hub?

The hub will be open after-hours and on weekends, in line with other similar Council / community facilities. However, the exact operating hours will subject to the Hub’s Management and Operational Plan (to be undertaken in 2021) and will consider the specific needs of the local community in addition to the impact on neighbouring properties.

What will happen to the off-leash dog park?

A new off-leash dog park is currently being developed within Tatterson Park, approximately 150 meters west of the existing dog park. The new dog park is slightly larger than the existing park and includes a secure fenced area, park furniture (including rubbish bin), water, shelter, landscaping and path connection.

Approximately 100 trees are being planted within the park and surrounds, which will be serviced by a new car park that is being constructed as part of the new Tatterson Park / Villiers Road extension.

What will happen to the existing trees?

The proposed design seeks to avoid the well-established trees on site, resulting in no loss of existing vegetation. Furthermore, the existing trees will become a valued feature of the landscaped area around the community hub.

Why is Villiers Road being extended into Tatterson Park?

Vehicular access into Tatterson Park is currently limited to Cheltenham Road in the north and Lake Edge Drive in the west. Access to the reserve from the eastern areas of Keysborough South is restricted to pedestrian connections only.

The new road will improve access for local residents and encourage greater use of Tatterson Park and the extensive facilities and features that it offers (including the new off leash dog park).

The development of an access road from Villiers Road / Chapel Road is consistent with Council’s long term planning for the reserve. This is reflected in the Tatterson Park Master Plan (2004) and is evident from the design of Villiers Road, which allows for the future extension of the road (as shown).

Works are expected to commence on the access road in the coming months, which will include traffic calming measures (through Tatterson Park) to limit the speed of vehicles and deter through traffic.

How has Council determined the requirements for child care at the Keysborough South Community Hub

Accurately predicting child care requirements for a specific suburb is not an exact science, estimates are just that, and are also based on statewide use assumptions garnered from detailed industry research. Council’s current estimates for child care service demand in the suburb of Keysborough estimate a requirement for 479 places in 2022, increasing to 550 places by 2031. This estimation is based upon long day care usage and population in Victoria and the sources for these statistics are Childhood Education and Care, Australia, June 2014, Australia Bureau of Statistics and Victoria in Future, 2016, Victorian Government.

Within the suburb of Keysborough child care is provided by both community-based child care programs, and also private providers.  Information on private childcare is not always assessable, and some providers also target service provision to clients outside of Dandenong’s municipal boarders.  For this reason, private providers of childcare are not always considered when evaluating current demand for child care places in a particular suburb. Ultimately, Council is building a facility designed to service Keysborough residents for the next fifty to sixty years, not just for the next five to ten. Integration is a key feature, in order to adapt to continual demographic changes, and deliver services that are applicable and appropriate to Keysborough’s residents.

The Keysborough South Community Hub’s early childhood approach is based on an integrated model for long day care and three and four-year-old kindergarten. With a flexible and adaptive capacity, it is possible that up to three rooms could be required for kindergarten with the introduction of three-year-old kindergarten in 2022 and one for long day care with 24 places for 0-3 years.  The intention will be to offer all types of kindergarten modelling for the community, which includes sessional and funded kindergarten with child care as a wraparound model for parents.

How has the Keysborough South Community Hub been designed to maximise opportunities for the early years space to be used for future programmatic growth and changes in service delivery?

Dedicated space for early childhood services is shown on the concept plans and these are a requirement for Council’s submission for funding to the State Government, and also for eventual licensing. In an environment of diverse community expectations, Council has a commitment to derive maximum community benefit from its community facilities. Council’s commitment to the development and/or operation of community facilities on a multipurpose use basis is detailed in Council’s Multipurpose Use of Community Facilities Policy.  Council’s commitment to multiuse community facilities through its Policy provides the necessary guarantee to the community that these spaces will be available for community use should the demand be there.