Coronavirus (COVID-19) Update - Greater Dandenong Libraries
Dandenong and Springvale Libraries are currently closed until 13 September.
Library Services Delivery Update
Our services are either being offered in full (Green), in a modified delivery method (Amber), or have been suspended until further notice (Red). See the following information for the status of each service.
The following services are being offered as normal.
Ask a Librarian
To Ask a Librarian a question, please fill in our online form and we will reply to you within 3 business days.
Alternatively, phone 1300 630 920 Monday-Friday 9am-5pm (excluding public holidays).
Contact the Library
Phone the library on 1300 630 920 Monday-Friday 9am-5pm (excluding public holidays)
Email the library on email@example.com
eBooks and Audiobooks
Free downloadable eBooks, Audiobooks, online newspapers, magazines and comics are available on the website.
Devices/platforms supported may include Windows, Apple, iOS, Android, Nook, Kindle Fire. Please refer to the support/help information in each service for more detail.
Join the Library
Join the library online to access online services.
New members can join online. You will receive a WEB User ID number by email. This will give you access to the wide range of free online resources* available 24/7. (*Not all resources are available to online memberships).
If your WEB User ID does not let you access an online resource you are interested in, please use our Ask a Librarian service and a Librarian will contact you with a new membership number which will grant you full remote access until 30 September 2020.
Remote catalogue search
Find a title, reserve, borrow or renew it, straight from your mobile.
From events to opening hours to directions, regularly updated service information gives you all the knowledge you need.
Online services continue to be available 24/7.
If you recently joined the library online and received a WEB ID that does not let you access your desired online service, please contact the library via our Ask a Librarian online form and a librarian will contact you regarding upgrading to a full library membership initially until 30 September.
Alternatively, you can phone the library on 1300 630 920 Monday-Friday 9am-5pm (excluding public holidays)
Suggest a Title
As a member of Greater Dandenong Libraries you can recommend or request materials for inclusion into the library’s collection through the Suggest a Title form on the library catalogue.
What's on in the Libraries: Virtual Programs
Our virtual programming features regular online story times, business information sessions, book reviews and more. See What's on in the Libraries.
Your Next Read
Book reviews and reading recommendations from Library staff.
The following services are being offered but with restrictions or via a different delivery method.
Learning Help for Adults
Help with resumes, forms, letters, assignments or general questions is still available by phone or by email.
Please phone the library on 1300 630 920 Monday to Friday 9am–5pm (excluding public holidays) to leave your name and phone number or email to get help.
Staff will contact you by phone or by email within 48 hours.
Library Tech Assist
If you need help setting up your devices to use our online resources or general support with your technology, phone the libraries on 1300 630 920 Monday to Friday 9am-5pm for a referral to our Online Library Tech Assist service.
All checkouts will be extended to 30 September 2020, which will be reviewed and extended as required.
What's on in the Libraries
Dandenong and Springvale Libraries are closed until further notice due to the Coronavirus (COVID-19) pandemic.
Therefore no programs are currently being offered in our branches.
Visit the What's on in the Libraries (Virtual Programs) page for information on our virtual programming
The following services are not being offered due to Coronavirus (COVID-19) restrictions or safety concerns.
Browsing the Library Collections
Browsing of library collections is not available as the libraries are closed until further notice.
Computer Access in the Libraries
Due to the Dandenong Library being closed, computer access in the libraries has ceased from Thursday 9 July to Wednesday 19 August.
Free Home Delivery Service and Family Fun Bundles
Contactless home delivery of library items is not available while we are closed.
Choose your own items with BookMatch Plus or request a Family Fun Bundle, where staff will select for you.
Holds/Reservations from Dandenong, Springvale and other Libraries Victoria Libraries
The Holds/Reservation service is suspended until further notice.
Please see the Free Home Delivery Service information above.
Victorian libraries have suspended Interlibrary Loans until further notice.
Language and Literacy Drop-in and One-on-One Sessions
Drop-in sessions for help with resumes, forms, letters, assignments or general questions are suspended until further notice.
Returns Chutes at Dandenong and Springvale Libraries Closed
Due to the introduction of Stage Four restrictions for Metropolitan Melbourne due to the COVID-19 pandemic, the Dandenong Library and Springvale Library book return chutes will be closed as of 5pm Wednesday 5 August. All checked out items have extended due dates beyond the lockdown period and Library Services no longer charge overdue fees.
Visiting Dandenong or Springvale Library
From Thursday 9 July to Wednesday 19 August, Dandenong Library and Springvale Library will be closed.