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Online Planning Portal - Terms and Conditions


You agree to provide any relevant information, documents or attachments in the format and to the standards prescribed by the Greater Dandenong City Council (Council) for the purpose of the Online Planning Portal. If Council requires any further information, documents or attachments, you agree to provide them in the form requested by Council.

If your application does not include all relevant supporting documentation, or documentation is not provided in the form prescribed by Council, your application may be delayed or rejected. An application is not considered as lodged until all required information has been received, including payment of the applicable fees.

Council may change these Terms and Conditions from time to time without notification. It is your responsibility to ensure that you review the Terms and Conditions when you submit an application or provide additional information.


By accessing Council’s Online Planning Portal, you are representing that you are at least 18 years of age and have the legal capacity to contract in Australia.

The payment of any applicable lodgement or application fees is subject to the relevant statutory and Council approval processes.

Security of information

The Online Planning Portal is a secure way to lodge applications and provide documents to Council. Council has ensured that the transmission process is as accessible and secure as possible and will take all reasonable steps to preserve the security of information that it receives through the platform. However, any information which you transmit using the Online Planning Portal is transmitted at your own risk.


Council makes no representation or warranty, express or implied, about the availability or response time of the Online Planning Portal. Access to the Online Planning Portal may be terminated or suspended by Council at any time without notice. Our disclaimer will nevertheless survive any such termination.

Disclaimer of liability

Except as provided by law, Council does not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of the Online Planning Portal.

Privacy Statement / Collection Notice

Your personal information is being collected by Council for the primary purpose of processing your application in accordance with the Planning and Environment Act 1987. Your personal information will be used solely for this purpose or a directly related purpose. It will not be disclosed to any external party without your consent, unless required or authorised by law.

Any material submitted with this application, including plans and personal information, will be made publicly available on Council’s website and copies may be made for interested parties for the purpose of enabling consideration and review as part of the planning process under the Planning and Environment Act 1987. The supply of this information is voluntary, however, if you cannot provide or do not wish to provide the information sought, Council may be unable to accept and/or process your application.

Under the Privacy and Data Protection Act 2014, you have a right to access or alter your personal information held by Council in accordance with Council's Privacy and Personal Information Policy.

For further information, contact Council’s Information Privacy Officer on 8571 5100 or email