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Freedom of Information

The Freedom of Information Act 1982 gives the public a legal right to see Council documents created after 1 January 1989 and also any personal documents relating to individuals (regardless of how long they have been held).


Council has implemented several actions under its Business Continuity Plan to contain the spread of COVID-19 and has focussed resources to enable Council’s core services to be delivered without interruption. While we are progressing with requests, these measures may impact the ability to process requests in a timely fashion.  

We will endeavour to provide decisions on requests as soon as practicable and in line with the statutory timeframes outlined under the Freedom of Information Act 1982. We will continue to communicate with applicants on this matter and in regard to the progress of applications.


Making a Freedom of Information (FoI) request

There are two ways to make an FoI request:

  • Fill out a Request for Access to Information (FoI) form (Word - 261KB), and return to:
    Freedom of Information Officer
    City of Greater Dandenong
    PO Box 200
  • Email your FoI request to, ensuring that you state:
    - that you are making a request under the Freedom of Information Act
    - which documents are required (please be as specific as possible)
    - what type of access you require (to obtain copies forwarded via mail or to view via inspection)

What you can access

You have a right to apply for access to documents that are held by Council in accordance with the Freedom of Information Act. 

This includes:

  • Documents created by Council
  • Documents supplied to Council by external organisations or individuals

You can apply for access to:

  • Documents about your personal affairs, regardless of the age of the document
  • Documents of a non-personal nature held by Council not older than 1 January 1989

What you cannot access

Not all documents are automatically available.

The Freedom of Information Act allows Council to refuse access to certain documents or information.  These documents or information are often called ‘exempt’ documents.

In some cases you may be refused access to an entire document and in some cases you may be given access to a document with exempt information deleted.

Under the Freedom of Information Act you may not be able to access:

  • Cabinet documents
  • Some internal working documents
  • Documents covered by legal professional privilege, such as legal advice
  • Documents containing personal information about other people, (including names , address or other contact details)
  • Documents containing information provided to Council in confidence
  • Documents containing information provided to Council by a business
  • Documents which are covered by secrecy provisions in other legislations

This information should not deter you from asking for access as each document is assessed on its own merits before a decision is made. 

Costs associated with FoI requests

Please note the following fees and charges for processing a 'request for access to information (FoI)' request. All fees are GST free. Some fees and charges may be waived due to financial difficulty, if the request is routine or if the request is in the public's interest.

All FoI fees are determined by the Freedom of Information (Access Charges) Regulation 1993. Other charges may apply - go to for up to date information on the application fee and access charges.


2020-21 fees

FoI application fee


FoI photocopying fee

$0.20 per A4 black and white page

FoI search fee

1 hours = $22.20 / 2 hours = $44.40 / 3 hours = $66.60 (or part of an hour)

FoI supervision charges

$22.20 per hour to be calculated per quarter hour or part of a quarter hour.
(eg. Up to 15 minutes = $5.60; 15-30 minutes = $11.10; 30-45 minutes = $16.70; 45 minutes-1 hour = $22.20)

Responding to FoI requests

Council must respond to a request within 30 days of receiving it. This timeframe may be extended if further clarification, consultation or access charges are required. Sometimes a request is refused to protect personal privacy or for other special reasons. If a request is refused, applicant has up to 28 days to appeal.

Prescribed Documents available for public inspection under the Local Government (General) Regulations 2015

In addition to information made available under the FOI Act, Council is also required to make available for public inspection Prescribed Documents in accordance with the Local Government Act 1989 and Local Government (General) Regulations 2015 – Regulation 12.

Read more information

Public Transparency

Council must adopt and maintain a Public Transparency Policy under section 57 of the Local Government Act 2020. Council is committed to the principles of public transparency, good governance, open and accountable conduct and making public information available and it subsequently adopted its Public Transparency Policy on 24 August 2020. A copy of Council's Public Transparency Policy is available here (PDF - 264KB). 

Freedom of Information Part II Statement

Council's Part II Statement, which is a requirement of the Freedom of Information Act 1982, is currently being reviewed and updated in accordance with its Public Transparency Policy.

For queries relating to Council's Part II Statement, please contact council's Governance Department on 8571 1000.


Office of the Victorian Information Commissioner

The Office of the Victorian Information Commissioner is an independent regulator with combined oversight of information access, information privacy, and data protection.

Under the Freedom of Information Act 1982 (Vic), the public have a right to request access to documents held by Victoria public sector agencies.

For more information and to watch a video on how to make an Freedom of Information request in Victoria, visit the Office of the Victorian Information Commission.

Further information

Freedom of Information frequently asked questions (PDF - 28KB)

Freedom of Information policy (PDF - 39.5KB)

For queries relating to Freedom of Information, please contact Governance Officer on 8571 1000.