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Greater Dandenong ahead in community satisfaction survey

12 June 2013

The City of Greater Dandenong has ranked higher than its Outer Melbourne Metro counterparts and the state-wide average in the Department of Planning and Community Development’s 2013 Community Satisfaction Survey.

Greater Dandenong Mayor Angela Long said she was very proud that in her Mayoral year Council has achieved such outstanding results.

“These results reflect Council’s commitment to clear long term direction, continuous improvement, engaging with and lobbying on behalf of our communities and customer service.”

Council ranked:

  • 10 points higher than the state-wide average of 53 for overall council direction, and 7 points higher than the Outer Melbourne Metro group average of 56
  • 7 points higher than the state-wide average of 55 for advocacy, and 6 points higher than the Outer Melbourne Metro group average of 56
  • 5 points higher than the state-wide average of 71 for customer service, and 4 points higher than the Outer Melbourne Metro group average of 72
  • 4 points higher than the state-wide and Outer Melbourne Metro averages of 57 for community consultation
  • 3 points higher than the state-wide average of 60 for overall performance, and 1 point higher than the Outer Melbourne Metro group average of 62.

 

Performance Measures

Greater Dandenong City Council 2013

Outer Melbourne Metro 2013

Statewide 2013

Overall performance

63

62

60

Community consultation
(community consultation and engagement)

61

57

57

Advocacy
(lobbying on behalf of the community)

62

56

55

Customer service

76

72

71

Overall Council direction

63

56

53

Cr Long said notwithstanding the excellent results, Council would continue to strive for better outcomes and would focus on some key areas where fewer than one in twelve respondents suggested further improvement were required – public safety, waste management and the general appearance of public areas.

“Council will look closer at the results so that we can better understand areas we need to improve in,” Cr Long said.

The main objective of the survey is to assess the City of Greater Dandenong across a range of measures and to seek insight into ways to provide improved or more effective service delivery.

The Outer Melbourne Metro group includes: Brimbank, Cardinia, Casey, Frankston, Greater Dandenong, Knox, Manningham, Melton, Mornington Peninsula and Whittlesea.

In 2013, 71 out of 79 Victorian councils participated in the survey. Historically, Greater Dandenong has performed most credibly in similar surveys. 

“Comparatively, we have always ranked well” said Cr Long.

In 2012, when the survey methodology was changed, Council opted not to participate and create a gap between a past methodology and the new format survey. 

It is most pleasing that in this first survey of the new format, we have exceeded our past, credible performances and have set a new standard, that we will be eager to improve on in future years,” Cr Long said.

Further information about the survey, its methodology and an explanation of why the results cannot be compared to surveys earlier than 2012 is available on the Department of Planning and Community Development’s website.

 





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