Greater Dandenong ahead in community satisfaction survey
12 June 2013
The City of Greater Dandenong has ranked higher than its Outer Melbourne Metro counterparts and the state-wide average in the Department of Planning and Community Development’s 2013 Community Satisfaction Survey.
Greater Dandenong Mayor Angela Long said she was very proud that in her Mayoral year Council has achieved such outstanding results.
“These results reflect Council’s commitment to clear long term direction, continuous improvement, engaging with and lobbying on behalf of our communities and customer service.”
Cr Long said notwithstanding the excellent results, Council would continue to strive for better outcomes and would focus on some key areas where fewer than one in twelve respondents suggested further improvement were required – public safety, waste management and the general appearance of public areas.
“Council will look closer at the results so that we can better understand areas we need to improve in,” Cr Long said.
The main objective of the survey is to assess the City of Greater Dandenong across a range of measures and to seek insight into ways to provide improved or more effective service delivery.
The Outer Melbourne Metro group includes: Brimbank, Cardinia, Casey, Frankston, Greater Dandenong, Knox, Manningham, Melton, Mornington Peninsula and Whittlesea.
In 2013, 71 out of 79 Victorian councils participated in the survey. Historically, Greater Dandenong has performed most credibly in similar surveys.
“Comparatively, we have always ranked well” said Cr Long.
In 2012, when the survey methodology was changed, Council opted not to participate and create a gap between a past methodology and the new format survey.
It is most pleasing that in this first survey of the new format, we have exceeded our past, credible performances and have set a new standard, that we will be eager to improve on in future years,” Cr Long said.
Further information about the survey, its methodology and an explanation of why the results cannot be compared to surveys earlier than 2012 is available on the Department of Planning and Community Development’s website.