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Quicker and earlier library borrowing coming soon

24 June 2013

New checkout machines are being installed at Council’s Springvale and Dandenong libraries that will enable library patrons to borrow a stack of books at once.

The new checkout machines represent a big change in borrowing practices for the libraries’ 80,000 monthly visitors and staff alike.

As well as reducing patron queues, the new checkout machines will enable staff to deliver a higher  level of service because library staff will have more time to directly answer enquiries  and assist library visitors with finding the books and information they seek.

Library staff will always be available to assist patrons with the checkout machines.

Patrons will also have the option of choosing a range of different languages on the new checkout machines.

Greater Dandenong Mayor Angela Long said the new checkout machines were an important improvement in library infrastructure, reducing manual handling for patrons and staff alike by removing the need to individually scan each item borrowed.

“Our new checkout machines mean quicker and easier library borrowing. All patrons will soon use only the checkout machines to borrow items – it’s as easy as one, two, three to borrow, and staff are still on hand to help.

“The new checkout machines free up staff for a higher level of library service,” Cr Long said. “Staff can now spend more time advising readers, assisting with new web technologies, like eBooks and delivering library-based programs.”

As well as providing patrons with increased privacy in their borrowing, the checkout machines also have the added benefit of enabling patrons to manage other aspects of their membership including renewals.

The new checkout machines are expected to be operating in the Springvale and Dandenong libraries from July.

For more information come and visit Greater Dandenong Libraries and talk with staff.





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