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Coronavirus Update (COVID-19) Council Services

Coronavirus Update (COVID-19) Council Services

08 April 2020

While Council will do its best to maintain essential service delivery, there may be the need for some modifications to specific services.

Read more information about Council service updates:



Animal Management

The team is focused on responding to and investigating dog attacks, stray dog pick-ups, and barking dogs. A more lenient approach to enforcing animal registrations has been introduced.  

Arts Venues

The Walker Street Gallery and Heritage Hill are closed to the public. The upcoming artists in residency program has been moved online with the artists now undertaking it digitally.

Asset Protection

All services are now provided via phone or email. There may be some delays in responses to Asset Protection Permit application processing and inspections. 

Barbeque (BBQ) areas in Parks

BBQs will be de-energised this week. This is to discourage public gatherings of greater than two people as per the new Federal Government requirements.

Building and Compliance Services

All Building, Environmental Health and Planning Compliance Services are running as normal. 

  • Staff are responding to and investigating issues as they come.
  • Those which pose a risk to community health and safety will be prioritised. 
  • Environmental Health Officers will continue to undertake statutory inspections of those businesses still operating.    

Child Care Services

Council-run childcare centres are currently operating as normal to provide support to local families. 

Civil Development

Civil Works Permits for road openings and related services are provided via phone or email. Minimum face to face interaction for Drainage/Civil Works Permit/Vehicle Crossing Permit inspections. 

Inspectors are still undertaking road/site inspections.  


Increased cleansing or 'frequent touch points’. For example street litter bins and street furniture in the key business areas. 

Community Care

Services continue to be provided to the community, ensuring staff and client safety as a priority. If a client indicates they are unwell the service will be suspended. 

Care workers will use personal protective equipment while providing these services: 

  • Personal Care 
  • Domestic assistance 
  • Respite care  
  • Meals on Wheels  
  • Shopping assistance. The Community buses are assisting by taking people out to do their own shopping but this is done with minimum numbers and for a shorter period of time. 

Customer Service

All customer service centres and the Planning Counter are closed to walk-in customers. The Call Centre remains fully operational.

Drum Theatre

Drum staff are processing refunds for ticket holders and venue hirers since the closure, and negotiating with touring shows, producers and hirers about rescheduling shows. Theatre maintenance works are also being undertaken.

Family Day Care

Council's Family Day Care is considered an essential service and is operating as normal throughout this period.

Greater Dandenong Business

Council understands this is a challenging time for businesses. Some businesses may be facing unprecedented demand whilst others are facing a tougher future. Greater Dandenong Business has compiled a few key places to direct you to locate the most up to date information on this evolving issue.


All sessions are now by appointment only, no drop-ins. The Dandenong Library has been set up to deliver these services, keeping with social distancing requirements. 

To book an immunisation appointment please telephone Customer Service on 8571 1000.


Libraries are closed to the public and Outreach Services have been suspended. The following alternative services and programs are being developed to ensure our community can continue to access Library Services: 

  • A number of online storytimes and Baby Bounce sessions have been produced and are being formatted into virtual storytime.   
  • An over the phone Library Tech Assist, Learning Help for Adults and Ask a Librarian Service is available. 
  • There will be regular enewsletter updates to library patrons, promoting online content and resources with online book reviews and recommendations.

Maternal and Child Health

In line with advice provided by DHHS, the following amendments have been made: 

  • There will be no face to face contact with the community.  
  • Support is being provided via phone.  
  • Limited home sessions will be provided when required. 


All playgrounds have been closed to the public until further notice. The installation of signs has commenced and will be completed this week.  

Rates Payments

Council is strongly encouraging its residents to continue to pay their rates on time. However, we also appreciate that in the current climate this may not be possible for everyone. For residents experiencing difficulties, please contact Council on 8571 1000.

Transport (Traffic Management)

All transport planning and traffic and parking management functions operational with the exception of face to face meetings. Minor delays in responding to matters which require site inspections.

Venue Closures and Cancellations

Libraries, arts venues and leisure and aquatic centres are now closed until further notice. All Council events, workshops and activities have been cancelled until at least the end of April.


Council appreciates all residents who enquire about volunteering, however at the moment we are unable to engage new volunteers until further notice.

Youth Services

All youth events, workshops and programs have been cancelled, however the Youth Services team is still available via telephone on 9793 2155, email on or drop them a line via Facebook or Instagram.

We encourage customers to use our online services or phone us on 8571 1000 for any assistance. Our Call Centre remains fully operational.

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