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Coronavirus Update (COVID-19) Council Services

Coronavirus Update (COVID-19) Council Services

16 September 2020

While Council will do its best to maintain essential service delivery, there may be the need for some modifications to specific services.

Read more information about Council service updates:



Animal Management

The team is focused on responding to and investigating dog attacks, stray dog pick-ups, and barking dogs. A more lenient approach to enforcing animal registrations has been introduced.  

Arts Venues

The Walker Street Gallery and Heritage Hill are closed to the public. The upcoming artists in residency program has been moved online with the artists now undertaking it digitally.

Asset Protection

All services are now provided via phone or email. There may be some delays in responses to Asset Protection Permit application processing and inspections. 

Barbecue (BBQ) areas in Parks

From Monday 14 September, barbeques will reopen (this is based on only two people or members of the same household meeting in public for two hours)

Building and Compliance Services

All Building, Environmental Health and Planning Compliance Services are running as normal. 

  • Staff are responding to and investigating issues as they come.
  • Those which pose a risk to community health and safety will be prioritised. 
  • Environmental Health Officers will continue to undertake statutory inspections of those businesses still operating.    

Child Care Services

Council-run childcare centres are operating as normal to provide support to local families. 

Civil Development

Civil Works Permits for road openings and related services are provided via phone or email. Minimum face to face interaction for Drainage/Civil Works Permit/Vehicle Crossing Permit inspections. 

Inspectors are still undertaking road/site inspections.  

Cleansing Program

Increased cleansing or 'frequent touch points’. A new month-long community cleansing program will be rolled out across Greater Dandenong. 

Community Care

Services continue to be provided to the community, ensuring staff and client safety as a priority. If a client indicates they are unwell the service will be suspended. 

Care workers will use personal protective equipment while providing these services: 

  • Personal Care 
  • Domestic assistance 
  • Respite care  
  • Meals on Wheels  
  • Shopping assistance. The Community buses are assisting by taking people out to do their own shopping but this is done with minimum numbers and for a shorter period of time. 

Customer Service

Council's Customer Service Centres are closed until further notice. Our call centres will remain operational as will our online services. Cash payments can be made at Australia Post outlets.

Drum Theatre

Drum staff are processing refunds for ticket holders and venue hirers since the closure, and negotiating with touring shows, producers and hirers about rescheduling shows. Theatre maintenance works are also being undertaken.

Family Day Care

Council's Family Day Care is considered an essential service and is operating as normal throughout this period.

Greater Dandenong Business

Council understands this is a challenging time for businesses. Some businesses may be facing unprecedented demand whilst others are facing a tougher future. Greater Dandenong Business has compiled a few key places to direct you to locate the most up to date information on this evolving issue.


All sessions are now by appointment only, no drop-ins. To book an immunisation appointment please telephone Customer Service on 8571 1000.


Greater Dandenong Libraries are closed until further notice. Book return chutes are open.

Maternal and Child Health

In line with advice provided by DHHS, the following amendments have been made: 

  • Most appointments will be attended over the phone.
  • Limited services will have face-to-face contact with the community.  
  • Limited home sessions will be provided when required. 

Needle Syringe Program

While Council's Customer Service Centres are closed during the COVID-19 restrictions, syringe containers can be disposed of at the following locations:

  • Needle Syringe Program, SECADA Monash Health Needle/Syringe Program
    122 Thomas Street, Dandenong (adjacent to the Greater Dandenong City Council Civic Centre)
  • Dandenong Hospital
    David Street, Dandenong (disposal bin is located approximately 50 meters to the left or east of the main entrance)


From Monday 14 September, all playgrounds will reopen.

Rates Payments

Council is strongly encouraging its residents to continue to pay their rates on time. However, we also appreciate that in the current climate this may not be possible for everyone. For residents experiencing difficulties, please contact Council on 8571 1000.

Transport (Traffic Management)

All transport planning and traffic and parking management functions operational with the exception of face-to-face meetings. Minor delays in responding to matters which require site inspections.

Venue Closures and Cancellations

Libraries, arts venues and leisure and aquatic centres are closed until further notice. All Council events, workshops and activities have been cancelled until further notice.


Council appreciates all residents who enquire about volunteering, however at the moment we are unable to engage new volunteers until further notice.

Youth Services

All youth events, workshops and programs have been cancelled, however the Youth Services team is still available via telephone on 9793 2155, email on or drop them a line via Facebook or Instagram.

We encourage customers to use our online services or phone us on 8571 1000 for any assistance. Our Call Centre remains fully operational.

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