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Frequently Asked Questions during the COVID-19 Pandemic

Frequently Asked Questions during the COVID-19 Pandemic

02 June 2020

Due to the Coronavirus (COVID-19) pandemic, some Council services have been affected. Council will continue to update this page as information emerges.

Please read below frequently asked questions about specific Council services:

Will my bins still be collected? 

Waste collection is an essential service and Council will continue to deliver this service. Garbage Bins (Red Lid) will continue to be emptied weekly and Recycling (Yellow Lid) and Green Waste Bins (Green Lid) will be collected fortnightly.

Can I still visit Council’s Customer Service Centres?

Council has made the difficult decision to close all Council Customer Service Centres to walk-in customers. We encourage customers to use our online services or phone us on 8571 1000.

Can I still attend Council Meetings at the Dandenong Civic Centre?

Council Meetings are currently open to the public, but we encourage residents to view all Council Meetings live via the website live streaming. This is to ensure the health and wellbeing of our entire community during the COVID-19 Pandemic. We thank you for your cooperation and understanding during these challenging times.

What happens if I can’t afford to pay my rates at the moment due to COVID-19?  

Council is strongly encouraging its residents to continue to pay their rates on time. This will assist in preventing debt accumulating. However, we also appreciate that in the current climate this may not be possible for everyone. 

Council has made the decision not to raise any penalty interest on outstanding rates until June 30, 2020. For those residents currently experiencing financial hardships, Council has introduced a number of measures to assist. More information can be found on the latest news section of the website.

What happens if my child is due for an immunisation?  

Immunisation sessions will now be appointment based only. Please do not attend your immunisation appointment if you, your child or anyone in your immediate family is currently unwell or you have been overseas within the last two weeks.
For more information or enquiries please do not hesitate to contact the Immunisation team on 8571 1000.

Are parks in Greater Dandenong still open?

Council parks are still open but social distancing guidelines apply. Residents are reminded to stay 1.5 metres away from others. While parks provide a great place to go for your daily exercise, we remind residents that they should not be gathering in groups of more than 10 or using our parks as a place to catch up with other friends or family. We also recommend a range of essential health and safety precautions are followed when walking your dog or using our dog off-leash areas.

Can I still take my children to the local playground so they can play on the swings and slide?  

As from Tuesday 26 May, outdoor playgrounds and outdoor communal gym equipment will reopen with a maximum of 10 people allowed to use equipment at any one time. This will increase to 20 persons on Monday 1 June. Reminder that social distancing guidelines apply. Residents are reminded to stay 1.5 metres away from others. 

Can I still borrow a book from one of Greater Dandenong libraries?

Council’s libraries in Dandenong and Springvale are currently closed as a result of COVID-19. You can join the library online to access online services and check out Council’s Facebook page to view some great digital content including library story times. For more information phone the library on 1300 630 920.

Pet registrations are due in April. What happens if I can’t afford to pay?

Council is strongly encouraging its residents to register their pets. By registering your pet there is a greater chance of reuniting you with your pet if it becomes lost. If you are experiencing difficulties paying your pet registrations in April 2020 please contact Council to discuss your individual circumstances on 8571 1000 or email

Can I visit someone living in a Residential Aged Care facility?

The National Cabinet released a media statement on Tuesday 21 April 2020 that the principles announced on 18 March 2020 regarding visits to aged care facilities were not acceptable, fair or compassionate for any residential aged care facilities to ban visits from carers and families. Visits should be limited to a short duration, a maximum of two visitors at one time per day, and conducted in line with social distancing practices.

I have heard reports that the rollout of the 5G network in parts of Greater Dandenong is linked to the COVID-19 Pandemic and is affecting the health and wellbeing of the community. Is this true? 

There is no evidence telecommunication technologies, such as 5G cause adverse health impacts and there are no links to the COVID-19 Pandemic. For more information about this from Australia’s Chief Medical Officer Professor Brendan Murphy go to

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