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Annual Community Satisfaction Survey

Annual Community Satisfaction Survey

24 July 2020

Greater Dandenong Council has once again achieved a record performance rating as part of an annual customer satisfaction survey of residents.

Now in its 21st year, the Local Government Community Satisfaction Survey assesses Council’s performance across a range of measures and in comparison to other local government bodies.

Council achieved an overall performance score of 69, a record result for Greater Dandenong Council, up from 67 in 2019. The figure was three points higher than the 2018 score and 11 points higher than the 2020 state-wide average.

This year Council scored highest in the area of customer service (73) and compares to the state-wide average of 70.

Greater Dandenong residents identified diversity as the best thing about this community, closely followed by customer service, community activities and public events, and library services and facilities.

“In six out of the seven key areas Greater Dandenong outperformed other metropolitan Councils, and in all key areas we scored above the state average,” Greater Dandenong Mayor Jim Memeti said.

“It is pleasing to see such positive results, and importantly it is great to see our community satisfaction score improve across several areas.”

In 2020 Council continued to have a tailored question included in the survey regarding perceptions of safety.

“On this question 46 per cent of residents said they felt safe in their local area, compared to 40 per cent in 2019 and 26 per cent in 2018,” Mayor Memeti said.

The survey results also found that:

• Residents scored community consultation a 62, compared to a state-wide average of 55, and a metropolitan average of 58

• Advocacy scored 62, compared to a state-wide average of 53

• Overall Council direction scored 63, against a state-wide average of 51 points.

Read the full report





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